Within four months of taking on another delayed life insurance claim, The Center for Life Insurance Disputes was able to get all open-issues resolved and the $500,000 claim paid by HSBC Insurance Company. This one was a particular challenge because there were several reasons for the delay, instead of just one reason. And as is usually the case, the insurer would not share any information as to why they weren’t paying the claim.
The Center for Life Insurance Disputes started-off by constructing a claim file of their own and from that they were able to determine what was missing and why the claim was tied-up. It wasn’t that HSBC didn’t want to pay the claim, it was that they didn’t want to pay it erroneously. In this matter there was an issue with the death certificate, the insured died in a foreign country – which meant foreign medical documents, and the social security number on the death certificate didn’t match the original application.
One constant challenge with recovering denied or delayed life insurance claims is the lack of communication from the claims department. You really need to know what the claims examiner needs in order to approve a life insurance claim, otherwise it’s just a wait-and-see situation which can be very frustrating. It can also be financially taxing for the family. Beneficiaries depend on life insurance benefits to pay expenses and help get through the grieving process. When an insurer won’t pay the claim it adds a whole new layer of stress on the survivors.
The Center for Life Insurance has had great success getting delayed claims paid quickly and getting denied claims overturned and paid. We’ve recovered over $50 million for our clients.
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