Do You Have a Mass Mutual Life Insurance Complaint?

Mass Mutual sells life insurance and annuities. If you bought an insurance policy from Mass Mutual and believe you were misled or if your death claim was denied, this is what you need to know to resolve your Mass Mutual life insurance complaint.

Step-by-Step Instructions for Mass Mutual Life Complaints

Step 1: Locate your policy number.

You’ll find the policy number on the Declaration page and on any Annual Policy Statement.

Step 2: Have the full name of the insured.

Clearly identify the full name of the insured.

Step 3: Write a short summary of the reason for your complaint.

Either a death claim dispute or policy management dispute. Explain why you’re disagreeing with the insurer’s treatment.

Step 4: Include the date the problem became known to you.

Is this a new complaint or one that’s been going on for some time.

Step 5: Provide your full name and phone number.

Let us know who you are, how you’re related to the policy and how to contact you.

Step 6: Email it to us at Info@cflid.com, or fax us at (866)885-4074.

We’ll review the facts, determine the best way to resolve your complaint and act.

The Center for Life Insurance Disputes represents beneficiaries of life insurance claims and policy owners who have disputes over the policies they’ve purchased. We get denied claims paid and premiums refunded. If you’re having problems with Mass Mutual Life contact us now for help.

Common Reasons for Mass Mutual Life Insurance Complaints

Your life insurance claim was denied.
You were misled about your policy.
Your policy lapsed because of increasing premiums.
Your signature was forged on an application.
You were promised benefits that aren’t true.
Your policy was rescinded under the contestability clause.

Common policy misrepresentations include: future values, premium costs, interest rate assumptions, and tax benefits.

Common death claim disputes include: claim denials, delays in completing a contestable investigation, and benefits threatened by a policy management mistake.

Frequently Asked Questions

Q: Will it help if I call MassMutual Life and make a complaint?

Yes. There are standard processes that life insurance companies follow when they receive complaints. A big part of the complaint process includes the need for documentation and proof. So, it’s not enough to give a written account of how you were harmed and how angry you are. You need to demonstrate how you’ve been harmed.

Life insurers are looking for specific things that can prove you have a legitimate complaint, but they’re not likely to tell you what they’re looking for. Unless you have experience with the life insurance complaint process, your complaint isn’t likely to get your claim paid or your premium refunded.

Q: Can the Department of Insurance help me?

It’s best to think of a state’s Department of Insurance as an organization that has limited oversight and even more limited enforcement powers. A department of insurance oversees things like; the filing of new policies an insurer wants to sell in a State, proper form filings, an insurer’s financial requirements, licensing of agents, and other activities that have a lot to do with collecting fees. What a Department of Insurance doesn’t do is make life insurance claim decisions.

Q: How long will it take to resolve my complaint?

It can take weeks to months to resolve a life insurance complaint, depending on the type of complaint, the documentation needed and the parties involved. We strive to resolve complaints as quickly as possible.

Q: What is the phone number for the MassMutual Customer Service Help Center?

800-272-2216

Q: Can The Center for Life Insurance Disputes Help Me?

Yes. You may be a victim of insurance abuse also known as Bad Faith. Not every life insurance transaction goes smoothly. If a mistake has been made, it should be corrected. However, if you were intentionally lied to or if your life insurance claim has been wrongfully denied, you may need to take aggressive action. We have extensive experience and unequaled success settling complaints about life insurance policies.

Don’t wait for your policy to lapse or the premiums to become unmanageable. Get the recovery you’re entitled to.

How to Resolve Life Insurance Complaints

The Center for Life Insurance Disputes represents beneficiaries of life insurance claims, and policy owners who have disputes over the policies they’ve purchased. We get denied claims paid and premiums refunded. If you’re having problems with MassMutual Life call us now for help.

Was your life insurance claim denied?
Were you misled about your policy?
Has your policy lapsed because of increasing premiums?
Was your signature forged on an application?
Were you promised benefits that don’t exist?
Was your policy rescinded under the contestability clause?

Get resolution to your complaint against MassMutual. We can help.

In Stevenson vs MassMutual Life, filed in the U.S. District Court for the District of Montana, the lawsuit claims include professional negligence, misrepresentation, breach of fiduciary duty, fraud, and fraudulent inducement.